Terms of use

Terms of use of our services

The Terms of Use define the rules that allow users of this service (hereinafter: “User” or “Customer”) to purchase products and services from our offer.

We reserve the right to change the Terms of Use, in accordance with the new elements of the offer and / or legal regulations, which is why the User should check the information regarding the Terms of Use before each purchase.

1. Use of the Internet site

All material on this Internet site (hereinafter “the Site”) is protected by copyright and any unauthorized use may constitute a violation of the Copyright and Related Rights Act, the Trademark Act or other intellectual property laws. Unless otherwise stated elsewhere on this site, all content may be viewed, copied, printed or downloaded solely for personal, non-commercial use and for informational purposes, provided that all copyright or other proprietary information contained in the original document keep in all copies. You may not modify the content of this site in any way, or reproduce or publicly display, perform, distribute or otherwise use it for public or commercial purposes.

The information on this site is for general information purposes only and cannot be a substitute for professional advice. You accept all advice and / or information obtained directly or indirectly through the site at your own risk. The site https://visionstore.co.rs/ nor any of its owners, managers, directors, employees, partners, advertisers or associates assumes any legal responsibility for any inaccurate or misleading information that was either professional or contained within site.

1.1 Site content

The site as well as its entire content are the property of Vision Classic d.o.o. (hereinafter referred to as the “Company”) or the company with which it is affiliated, all rights being reserved, unless otherwise indicated. Your use of content that does not comply with the terms of use without the written consent of the content owner is strictly prohibited. Use of the site Vision Classic d.o.o. allows the use of the site as follows:

The site in certain parts invites registered users to submit their content that will be displayed on this and / or other sites of Vision Classic d.o.o. (“Submitted content”).

The site may contain various promotions in which Vision Classic d.o.o. invites registered users to submit their content for display on this and other sites managed by it (“submitted content”). Any content submitted must comply with the applicable action rules.

When using the site, act in accordance with applicable laws and regulations. The content of the site may not be distributed, modified, displayed-reproduced, sold, copied or in any other way used and made available to third parties without the written consent of Vision Classic d.o.o. .

It is forbidden to publish material on the site that slanders, violates rights, that is offensive, false, threatening, vulgar, pornographic, simple, or in any way incites a crime, illegal action or one that calls for civil responsibility. The company reserves the right to remove such material from the site without prior notice to users.

Any misrepresentation and publication of inaccurate information regarding the site or persons related to it is prohibited.

The use of the site for propaganda purposes is prohibited.

Any use of the site for the purpose of selling products or recommending the services of users or third parties is prohibited.

It is forbidden to install or transmit viruses and all computer codes, files and programs that may in any way damage or take control of the site or related equipment.

1.2 Submitted content

For all content you submit, you agree to:

  • Vision Classic d.o.o. has the right (but not the obligation) to evaluate the content before posting it on the site.
  • It can do all or some of the above;
  • to monitor the submitted content;
  • to allow, modify or refuse to post them;
  • to monitor, filter and delete delivered messages (block or modify harmful or inappropriate content);
  • make the submitted content available to a third party for the purpose of maintaining the site, protecting the Company or complying with legal norms;

Vision Classic d.o.o. as well as the companies with which it is affiliated have no control over nor will they be liable for any damage or abuse caused by a third party.

If you decide to publish any information by posting it on our site, you do so solely at your own risk.

1.3 Links to Third Party Sites

The site may contain links to other sites. They are set up as a user convenience, and Vision Classic d.o.o. does not control or be responsible for their disclosed content and privacy policy, and disclaims any responsibility if such sites:

  • They have inaccurate, inaccurate or inappropriate content;
  • They are not safe, they contain viruses and / or other harmful materials;
  • They contain slander, insult;
  • They infringe intellectual property rights.

2. Data privacy

In order to successfully process your order, we need your name and surname, full address, e-mail and telephone. With the help of this information, we will be able to deliver the desired goods to you, as well as to inform you about the current status of the order. On behalf of Vision Classic d.o.o. we are committed to protecting the privacy of all our customers. We collect only the necessary, basic data on customers / users and data necessary for business and informing users in accordance with good business practices and in order to provide quality service, the use of our services implies the user’s consent to send him e-mail and / or sms notifications. We give customers a choice including the ability to decide whether or not to delete themselves from the mailing and sms lists used for marketing campaigns. All customer / user data is strictly kept and is only available to employees who need the data to do the job. All employees of Vision Classic d.o.o. are responsible for respecting the principles of privacy. In addition to the above, we collect, analyze and process data on the products that our visitors are looking for and buying, as well as on the pages they visit. We use this information to improve the offer and appearance of our pages, and enable you to make it easier to use, safer and more comfortable to shop. We undertake not to use the collected data for any other purposes.

The Buyer agrees that the Seller may provide his address and telephone number to the courier service for easier communication regarding delivery.

Also, if the customer has agreed to receive notification messages during registration or purchase without registration, the customer has the right to send notifications via e-mail regarding the operation of the site, promotions and other marketing and other material. The buyer undertakes not to share this information with third parties.

The personal data of the Buyer will not be used for marketing or any other purposes, unless the Buyer has given his consent. For all additional questions, the Buyer may contact the Seller by email: info@visionstore.co.rs or phone 011/40703363. Also, if the user wants to completely remove his data from our online store, he can do so by sending an email, provided that he sends it from the address he used during registration. In this case, the user will no longer have access to their previous purchases.

For all other content that you publish through the site in the form of suggestions, comments, etc. they will be considered non-confidential and will not be subject to protection. It is your responsibility for the accuracy of the published data, and if the information you provide is inaccurate, inaccurate or incomplete, you agree to be removed from the site.

3. Prevent access

You agree that Vision Classic d.o.o. at its sole discretion, may suspend your access to or use of this site, at any time and for any reason, without prior notice. You also agree that Vision Classic d.o.o. nor the companies with which it is affiliated will not be liable to you or any third party for the suspension of your access to this site, or any information or files, nor will they be required to make such information or files available to you after any such suspension.

4. Registration

Registration is not required for the purchase to take place.

The buyer bears all responsibility for the accuracy and completeness of the data entered during registration on the site.

After completing the registration process by email, the User acquires the ability to access certain personalized content such as order information or purchase status. By registering, the user confirms:

  • That he is fully acquainted with and accepts the Terms of Use of Vision Classic d.o.o. online stores.
  • Accuracy and completeness in the form of the stated data
  • That he agrees that Vision Classic d.o.o. to be able, in accordance with the provisions of the Law on Personal Data Protection, to process personal data specified in the order, for the needs of its own records and the provision of other services, and that Vision Classic d.o.o. the specified data may be provided to third parties (courier services, primarily Post Express) for the purpose of performing the delivery service, protection of users of the services of Vision Classic d.o.o., online store as well as prevention of possible abuse.

Registered users are required to keep the access password they need to use Vision Classic d.o.o. at all times. online stores, as well as never disclosing it to third parties. If they violate this obligation, the users do so solely at their own risk and bear full responsibility towards the injured parties, for any damage caused by such use of their account.

5. Ordering

As a form of quick purchase, the buyer is not obliged to register on the site in order to make a purchase. In that case, you will not be able to use some of the functions of the site that are available to registered users (eg wish list, quick purchase, etc.).

As a registered user, after entering his username and password, the customer, among other things, has an insight into their previous purchases through the sales history, as well as the ability to go to the payment selection page without re-entering their personal data.

Ordering through the site is possible for all products on the site by clicking the “ADD TO BASKET” button. All purchases made through the basket are final and irrevocable.

Vision Classic d.o.o. reserves the right to deny site services (ordering) to any site visitor without notice or explanation.

In the event that after ordering it is determined that an error in the site in relation to the ordered model indicates the wrong price (for example, instead of 1000 dinars, the price is 100 dinars), the seller will try to inform the buyer as soon as possible about the error and the exact amount the price that was valid for the ordered product at the time of ordering. In that case, the buyer has the right to pay for the ordered model according to the correct retail price or to cancel the purchase order.

6. Receipt of the order by the Seller

After concluding the order, a confirmation will be sent to the email left by the Customer as a contact that the order has been received by Vision Classic d.o.o. If the Buyer does not receive such a confirmation, it is necessary to check the correctness of the email address he left as a contact or to report the problem to our email address.

Vision Classic d.o.o. reserves the right to, in case of certain contradictions or ambiguities in the registered data of the Buyer or purchase orders before further processing, check the data provided by the User when creating the order in order to validate them and to contact the Buyer by e-mail or telephone to correct them and the most efficient realization of the delivery of ordered products.

The seller also reserves the right to deliver all available products if he is unable to deliver all ordered products. The Buyer will be notified by email (or telephone) indicating the delivery of the remaining products by the Seller.

Vision Classic d.o.o. reserves the right to cancel the order due to technical and other reasons, of which the Buyer will be notified by email specified during registration or by phone.

Upon receipt of the order and validation of data on the Buyer or the order, the Seller proceeds to process the order, which ends with confirmation from the Seller that he is able to realize the order, after which he forwards information to the Buyer about the realized funds. card).

The Seller will notify the Buyer of any change in the status of the order by sending a notification email to the contact email address left by the Buyer on the site.

The seller packs the goods for the buyer under controlled conditions by a video surveillance system and each shipment and its contents are recorded by video and thus confirms that the goods left the warehouse properly packed and in undamaged condition.

7. Product reservations in the basket

The product that the Buyer puts in the basket during the purchase process is not reserved even after the conclusion of the order. The product is reserved only after confirmation of the order by the Seller, which the Seller will deliver to the Buyer via email. The Seller reserves the right to cancel a part or complete order even after sending a confirmation to the Buyer that he is able to deliver the ordered products in case he is not able to procure the ordered product, about which he will inform the Buyer via email.

8. Prices

Product prices are expressed in dinars and include VAT. The products are subject to price change until the order is confirmed. Vision Classic d.o.o. guarantees the price on the day of purchase, regardless of any change in price before delivery.

Vision Classic d.o.o. reserves the right to change the prices of individual items in the offer on a daily basis, in order to provide benefits to the Buyer during the promotional periods, about which the Buyer will be clearly and timely informed.

The price of the item from the offer does not include the price of delivery / delivery of goods, which is borne by the Buyer unless otherwise stated. The delivery price is indicated and can be seen in the basket before payment.

9. Payment

Vision Classic d.o.o. the online store enables payment of items from its offer by cash on delivery (physically, when picking up goods), payment on account and payment by payment cards. The Buyer chooses the method of payment when concluding the order on the website https://visionstore.co.rs/.

9.1 Cash on delivery

If you have decided to pay by cash on delivery during the last step before confirming the purchase, you are obliged to pay the package delivered to your address to the courier on the spot. Keep in mind that the courier may not have the small money to return the change, so make sure you have the exact amount to pay that you have in the confirmation email you received when confirming your purchase.

9.2 Payment by Bank transfer

If you have decided to pay for the goods by Bank transfer to the company’s bank account during the last step before confirming the purchase, the system will inform you about the current account number and payment details. You are obliged to pay the amount to be paid in full and to enter the order number in the reference number field. If you have paid the wrong amount, you need to contact us by e-mail or phone to solve the problem as soon as possible. The package is sent to the specified address only after recording the amount paid to our current account.

9.3 Payment by payment cards

If you have decided to pay with your payment card online during the last step before confirming the purchase, the system will redirect you to the security link of Raiffeisen Bank where you enter your payment card information. The total amount and shipment number are entered automatically and cannot be changed. After a successful purchase, you will be returned from the bank’s link back to the Online Store with a confirmation that the purchase was successful. If there is an error with your payment card, you will be returned to the Online Store with a notification of what it is. After a successful purchase, you do not have any additional costs when downloading the package.

  • Once the payment has been made, the specification of the paid e-invoice and its amount cannot be changed.
  • After the payment has been made, it is not possible to cancel the payment of the selected Invoice and cancel the charged amount.
  • The user can send all complaints about the payment of the e-invoice to the e-mail address info@visionstore.co.rs.

Vision Classic d.o.o. disclaims any liability for damage that may occur to the User and / or third parties due to unauthorized or unauthorized use of the payment card or any misuse of the same (stolen payment card, use of the payment card without the knowledge of its owner, etc.). In this case, Vision Classic d.o.o. will not refund the funds paid.

Vision Classic d.o.o. is not responsible for disconnection of the Internet connection or unavailability of the payment card processor.

Vision Classic d.o.o. will, in accordance with the applicable legal regulations, take all available measures in order to protect data on the Customer, as well as data on the payment of e-invoices. This information will be considered a business secret and will be available only to employees who need this information to do their job. Vision Classic d.o.o. will not use the stated data on the Buyer for the purpose of delivering advertising notices to its and / or third parties, unless the Buyer has given his explicit consent for the same. All payment card data is encrypted and exchanged directly between the Customer and the Bank’s server of payment card processors, and their security or confidentiality of data is guaranteed and provided by the Bank.

When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using SSL protocols and PKI systems, as currently the most modern technology.

Data security at the time of purchase is guaranteed by the payment card processor.

For the purchase of Payment Cards, the processor is Raiffeisen Bank a.d. Belgrade, so the complete collection process is done on the bank’s website. At no time are payment card data available to the Vision Classic d.o.o. system, and therefore Vision Classic d.o.o. will not be liable for their misuse.

10. Delivery

Vision Classic d.o.o. The online store has a contract with Post Express on the territory of the Republic of Serbia. The Seller initiates the services of the courier service after the Buyer has confirmed the order. All orders made by 3pm will be delivered the same day.

If the order is placed over the weekend (Saturday or Sunday) or during the holidays, delivery is made on the first following working day.

The delivery price is paid by the buyer unless otherwise stated at the time of purchase.

11. Complaints

The buyer has the right to file a complaint in accordance with the provisions of the Law on Consumer Protection and the Rulebook on the procedure and manner of resolving customer complaints about goods.

The Buyer has the right to file a complaint or to send the Seller a notice of physical (material) defects in the goods, within 8 days from the date of receipt of the goods, otherwise it is considered that he received the goods in good condition.

The law does not provide for the return of the following goods:

  • goods that are subject to deterioration or have a short shelf life
  • sealed goods which cannot be returned for health or hygiene reasons and which are unsealed after delivery;

Your request for a complaint on products purchased at Vision Classic d.o.o. online stores The customer can report Vision Classic d.o.o. by sending an email to info@visionstore.co.rs. The obligatory part of the content of the Request for Complaints is the transaction number (the number of the shipment that you received in the email message when confirming the purchase) and the fiscal account number on which the transaction was realized.

The Seller will respond to the request in accordance with the legally defined deadlines, by forwarding the complaint list to the email that the Buyer has marked as a contact, which will also contain the Seller’s decision on further action regarding the forwarded complaint.

12. Law and competencies

The terms of use and use of this site are subject to the laws of the Republic of Serbia, and in case of dispute, the courts in Belgrade are competent with the application of the laws of the Republic of Serbia.

13. Rules for loyalty programs, surveys, actions and similar promotions

All actions, competitions, loyalty programs and similar promotions that will be available through this site will be subject to certain rules that are separate from these Terms of Use. By participating in them, you will be subject to these rules, which may differ from the terms and conditions set forth herein.

13.1 User Notices

If you have any questions or comments regarding this site, please send a message on the “Contact” page

14. Restrictions

Not all services may be available to all persons or to all geographical locations. Participation and receiving gifts in action or similar promotions may not be possible for all persons. We reserve the right to limit the availability of this site or the provision of any services to any person, geographical area of our choice, at any time, and at our sole discretion.

15. Change of terms of use

Vision Classic d.o.o. may at any time, without prior notice, change or supplement the terms of use of the site by updating this statement. Such changes are binding on you, so it is advisable to periodically visit this page and find out about them. By continuing to use any of the site’s services, you agree to accept all subsequently posted terms and conditions of use.

16. Site changes

Vision Classic d.o.o. reserves the right, at any time, temporarily or permanently, in whole or in part, to modify or discontinue this site without prior notice or to limit the availability of the site to certain persons or geographical areas. By using the site, you agree that neither our company nor the companies associated with it are responsible for any changes and your continued use will mean that you accept the changes.

17. Data accuracy

Vision Classic d.o.o. strives to keep the data / information published on the website accurate and up-to-date – but makes no guarantees or promises that such information is indeed, nor bears any responsibility or consequences, direct or indirect, arising from the assumption of users of information / data from the Vision website Classic doo Yes they are. In case you notice any irregularity, please let us know, in order to avoid possible inconveniences, at info@visionstore.co.rs.

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