{"id":30493,"date":"2020-07-15T14:30:46","date_gmt":"2020-07-15T12:30:46","guid":{"rendered":"https:\/\/visionstore.co.rs\/terms-of-use-and-sale\/"},"modified":"2026-08-28T12:58:41","modified_gmt":"2026-08-28T10:58:41","slug":"terms-of-use-and-sale","status":"publish","type":"page","link":"https:\/\/visionstore.co.rs\/en\/terms-of-use-and-sale\/","title":{"rendered":"TERMS OF USE AND SALE"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>Date last updated: August 27, 2026  <\/em><\/p>\n\n<p class=\"wp-block-paragraph\">These Terms of Use and Sale govern the use of the website <a href=\"http:\/\/visionstore.co.rs\/en\/\"><strong>www.visionstore.co.rs<\/strong><\/a>, ordering, payment, delivery, complaints, the right to withdraw from the contract and other issues related to the purchase of products from Vision Classic d.o.o.<\/p>\n\n<p class=\"wp-block-paragraph\">By making a purchase through the online store, the customer confirms that he has read these conditions before placing the order and that he is familiar with his rights and obligations.<\/p>\n\n<p class=\"wp-block-paragraph\">The provisions of these conditions cannot exclude or limit the rights that belong to the consumer according to compulsory regulations.<\/p>\n\n<h2 class=\"wp-block-heading\">1. Merchant information<\/h2>\n\n<p class=\"wp-block-paragraph\">The seller and provider of e-commerce services is:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Vision Classic d.o.o.<\/strong><br\/>Kneginje Zorke 6\/1<br\/>11000 Belgrade<br\/>Republic of Serbia<\/p>\n\n<p class=\"wp-block-paragraph\">Mati\u010dni broj: 21360449<br\/>PIB: 110537893<br\/>Telefon: 011\/4070363<br\/>Elektronska adresa: <a href=\"mailto:info@visionstore.co.rs\">info@visionstore.co.rs<\/a><br\/>Internet stranica: <a href=\"http:\/\/visionstore.co.rs\/en\/\">www.visionstore.co.rs<\/a><\/p>\n\n<p class=\"wp-block-paragraph\">Hereinafter: &#8220;Seller&#8221;, &#8220;Merchant&#8221;, &#8220;Vision Classic&#8221; or &#8220;Company&#8221;.<\/p>\n\n<h2 class=\"wp-block-heading\">2. Application of the conditions<\/h2>\n\n<p class=\"wp-block-paragraph\">These conditions apply to the purchase of nutritional supplements, beauty products, wristbands and other products offered through the Vision Classic online store.<\/p>\n\n<p class=\"wp-block-paragraph\">&#8220;Consumer&#8221; is a natural person who buys products for purposes that are not intended for his business or other commercial activity.<\/p>\n\n<p class=\"wp-block-paragraph\">When a purchase is made by a legal entity, an entrepreneur or a natural person for business purposes, the provisions of consumer protection regulations that apply exclusively to consumers do not apply, unless otherwise expressly agreed.<\/p>\n\n<p class=\"wp-block-paragraph\">Buyers from abroad are subject to these conditions, in compliance with mandatory regulations on consumer protection that may apply in their country of residence.<\/p>\n\n<h2 class=\"wp-block-heading\">3. Using the website<\/h2>\n\n<p class=\"wp-block-paragraph\">The content of the website is intended to inform users and enable the purchase of products from the Seller&#8217;s offer.<\/p>\n\n<p class=\"wp-block-paragraph\">The user is obliged to use the website in accordance with the law, good business practices and these conditions.<\/p>\n\n<p class=\"wp-block-paragraph\">It is prohibited:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>unauthorized modification, copying or commercial use of content;<\/li>\n\n\n\n<li>disrupting the operation of the website;<\/li>\n\n\n\n<li>introducing malicious code, viruses or other harmful programs;<\/li>\n\n\n\n<li>unauthorized access to accounts, data or computer systems;<\/li>\n\n\n\n<li>false representation and entering incorrect data;<\/li>\n\n\n\n<li>using the site for illegal activities.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">The seller may temporarily restrict access to the site for maintenance, improvement, elimination of security problems or prevention of misuse.<\/p>\n\n<p class=\"wp-block-paragraph\">The restriction of access to the website does not affect the customer&#8217;s rights that arose on the basis of an already concluded contract.<\/p>\n\n<h2 class=\"wp-block-heading\">4. Information of a health nature<\/h2>\n\n<p class=\"wp-block-paragraph\">Product information and other content published on the website have a general informational purpose.<\/p>\n\n<p class=\"wp-block-paragraph\">Dietary supplements are not drugs and are not intended to diagnose, treat or prevent disease. The information on the site is not a substitute for the examination, diagnosis, advice or treatment of a physician or other qualified health care professional. <\/p>\n\n<p class=\"wp-block-paragraph\">Before using nutritional supplements, the buyer should carefully read the declaration, composition, recommended daily dose, warnings and storage conditions.<\/p>\n\n<p class=\"wp-block-paragraph\">Pregnant women, nursing mothers, minors, people who use drugs, have chronic diseases, allergies or special health conditions should consult a doctor or pharmacist before using the product.<\/p>\n\n<p class=\"wp-block-paragraph\">The customer should not interrupt or change the prescribed therapy based on the information published on the website.<\/p>\n\n<h2 class=\"wp-block-heading\">5. Content and Intellectual Property<\/h2>\n\n<p class=\"wp-block-paragraph\">Texts, photos, graphic solutions, names, trademarks, logos, videos, databases and other content on the website are protected by regulations on copyright, trademarks and other intellectual property rights.<\/p>\n\n<p class=\"wp-block-paragraph\">The content may be viewed and used for personal and non-commercial purposes.<\/p>\n\n<p class=\"wp-block-paragraph\">Changing, duplicating, distributing, selling, public display or commercial use of the content is not allowed without the prior written consent of the rights holder, except in cases permitted by law.<\/p>\n\n<h2 class=\"wp-block-heading\">6. User registration<\/h2>\n\n<p class=\"wp-block-paragraph\">Registration is not a requirement for purchase.<\/p>\n\n<p class=\"wp-block-paragraph\">The registered user is responsible for the accuracy of the data entered during registration and for maintaining the confidentiality of his password.<\/p>\n\n<p class=\"wp-block-paragraph\">The User is obliged to notify the Seller without delay if he suspects that his account has been used without authorization.<\/p>\n\n<p class=\"wp-block-paragraph\">Seller may limit or terminate an account that is used in violation of the law or these terms. Cancellation of the order does not affect the consumer&#8217;s rights from already concluded contracts. <\/p>\n\n<h2 class=\"wp-block-heading\">7. Product offering<\/h2>\n\n<p class=\"wp-block-paragraph\">The main product features are listed on each product page.<\/p>\n\n<p class=\"wp-block-paragraph\">Photos serve to represent the product. Minor differences in the color or appearance of the packaging are possible due to lighting, display settings or changes in the packaging design by the manufacturer, provided that such change does not affect the type, quantity, composition or contractual properties of the product. <\/p>\n\n<p class=\"wp-block-paragraph\">Data from the product declaration and packaging take precedence over general information texts on the website.<\/p>\n\n<p class=\"wp-block-paragraph\">The buyer is obliged to check the declaration, expiration date, composition, allergens, recommended use and warnings listed on the product before use.<\/p>\n\n<h2 class=\"wp-block-heading\">8. Prices<\/h2>\n\n<p class=\"wp-block-paragraph\">Prices for customers in Serbia are expressed in dinars and include value added tax, unless clearly indicated otherwise.<\/p>\n\n<p class=\"wp-block-paragraph\">The cost of delivery is not included in the price of the product, except when it is expressly stated that delivery is free. The shipping cost is shown to the customer before sending the order or sent to him for confirmation before the final acceptance of the order. <\/p>\n\n<p class=\"wp-block-paragraph\">For international orders, the price, currency of payment, shipping cost and any additional costs are communicated to the customer before confirming the order.<\/p>\n\n<p class=\"wp-block-paragraph\">Seller may change prices for future orders. Changing the price after the conclusion of the contract does not affect the price of the already confirmed order. <\/p>\n\n<p class=\"wp-block-paragraph\">If the price is clearly displayed incorrectly due to a technical or other obvious error, the Seller will notify the customer before sending the goods and offer to accept the correct price or to cancel the order free of charge. Without the consent of the buyer, the order will not be implemented at the changed price. <\/p>\n\n<p class=\"wp-block-paragraph\">When advertising discounts, promotions and other price benefits, valid regulations on consumer protection and trade are applied.<\/p>\n\n<h2 class=\"wp-block-heading\">9. Ordering procedure<\/h2>\n\n<p class=\"wp-block-paragraph\">The customer selects the product and quantity, adds them to the basket, enters the required data, chooses the offered delivery and payment method and reviews the order before sending it.<\/p>\n\n<p class=\"wp-block-paragraph\">Before sending the order, the customer has the opportunity to correct incorrectly entered data, change the quantity or remove the product from the basket.<\/p>\n\n<p class=\"wp-block-paragraph\">The customer is obliged to enter complete and accurate data required for the processing and delivery of the order.<\/p>\n\n<p class=\"wp-block-paragraph\">By sending an order, the buyer makes an offer to conclude a sales contract.<\/p>\n\n<p class=\"wp-block-paragraph\">The automatic electronic message that the order has been received constitutes confirmation of receipt of the order, but does not necessarily constitute final confirmation that all goods are available.<\/p>\n\n<p class=\"wp-block-paragraph\">The contract is considered concluded when the Seller confirms that he has accepted the order and that he can implement it, that is, when he sends the goods, depending on which occurs first.<\/p>\n\n<p class=\"wp-block-paragraph\">The seller will deliver the confirmation of the contract and prescribed information to the buyer at the electronic address or on another permanent data carrier at the latest when the goods are delivered.<\/p>\n\n<h2 class=\"wp-block-heading\">10. Product Availability and Order Changes<\/h2>\n\n<p class=\"wp-block-paragraph\">Placing a product in the basket does not constitute a reservation.<\/p>\n\n<p class=\"wp-block-paragraph\">If, after receiving the order, a certain product is not available, the Seller will inform the customer and offer:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>delivery of available products;<\/li>\n\n\n\n<li>replacing an unavailable product with another product;<\/li>\n\n\n\n<li>later delivery;<\/li>\n\n\n\n<li>cancellation of part or all of the order and refund of the corresponding amount.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">The seller will not replace the ordered product or send only a part of the order without the customer&#8217;s consent if this would change the price, delivery cost or other essential conditions of the purchase.<\/p>\n\n<p class=\"wp-block-paragraph\">If the customer has paid in advance for a product that cannot be delivered, the corresponding amount will be returned without undue delay, and at the latest within the deadline prescribed by law.<\/p>\n\n<h2 class=\"wp-block-heading\">11. Payment methods<\/h2>\n\n<h3 class=\"wp-block-heading\">11.1. Payment in Serbia<\/h3>\n\n<p class=\"wp-block-paragraph\">Depending on the available options displayed during purchase, payment can be made:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>cash on delivery;<\/li>\n\n\n\n<li>by payment to the account;<\/li>\n\n\n\n<li>by payment card.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">When paying by cash on delivery, the buyer pays the amount to the courier when picking up the shipment.<\/p>\n\n<p class=\"wp-block-paragraph\">When paying by payment to the account, the goods are sent after the payment has been recorded, unless otherwise agreed.<\/p>\n\n<h3 class=\"wp-block-heading\">11.2. Payment from abroad<\/h3>\n\n<p class=\"wp-block-paragraph\">International orders can be paid for:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>by payment card;<\/li>\n\n\n\n<li>by bank transfer via SWIFT or SEPA payment, when available.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Before payment, the customer receives information about the amount, currency and required payment information.<\/p>\n\n<p class=\"wp-block-paragraph\">The costs of its bank, intermediary banks and currency conversion are borne by the buyer, unless otherwise expressly agreed.<\/p>\n\n<h3 class=\"wp-block-heading\">11.3. Card payment<\/h3>\n\n<p class=\"wp-block-paragraph\">Payment card data is entered on the secured page of the authorized payment service provider. The seller does not have access to the complete data of the payment card. <\/p>\n\n<p class=\"wp-block-paragraph\">The card payment itself does not limit the customer&#8217;s right to complaint, withdrawal, refund or other rights provided by law.<\/p>\n\n<p class=\"wp-block-paragraph\">In the case of a refund of funds paid by card, the refund is usually made through the same payment system and the same means of payment, unless the customer has expressly accepted another method that does not cause additional costs.<\/p>\n\n<h2 class=\"wp-block-heading\">12. Delivery in Serbia<\/h2>\n\n<p class=\"wp-block-paragraph\">Delivery in Serbia is carried out through the Post of Serbia or another service of which the customer has been notified.<\/p>\n\n<p class=\"wp-block-paragraph\">The seller tries to process the orders and deliver them to the delivery service as soon as possible.<\/p>\n\n<p class=\"wp-block-paragraph\">In most places, a shipment submitted today can be offered for next business day delivery. This is an expected, not a guaranteed, deadline. <\/p>\n\n<p class=\"wp-block-paragraph\">The actual deadline depends on the plan of the delivery service, the recipient&#8217;s address, working and non-working days, holidays and other circumstances. In smaller places where the delivery service does not deliver daily, delivery can be made according to the local plan, including delivery once a week. <\/p>\n\n<p class=\"wp-block-paragraph\">The Seller is not responsible for a delay caused by an incorrect address, absence of the recipient, local delivery schedule or other circumstances on the part of the buyer or the carrier that the Seller could not have reasonably foreseen or prevented. This does not exclude the Seller&#8217;s legal responsibility for the proper execution of the contract. <\/p>\n\n<h2 class=\"wp-block-heading\">13. International delivery<\/h2>\n\n<p class=\"wp-block-paragraph\">International shipments are, as a rule, sent from warehouses in Bulgaria.<\/p>\n\n<p class=\"wp-block-paragraph\">As a rule, shipments to Montenegro, Bosnia and Herzegovina, North Macedonia, Russia, Australia and Moldova are sent from Serbia.<\/p>\n\n<p class=\"wp-block-paragraph\">Cosmetic products and bracelets are sent exclusively from Serbia, regardless of the country of destination.<\/p>\n\n<p class=\"wp-block-paragraph\">The seller can use different delivery services, including Speedy, Econt, Packeta, DPD and Post of Serbia. Delivery service is selected according to availability, price, type of product and place of delivery. <\/p>\n\n<p class=\"wp-block-paragraph\">The usual expected international delivery time is approximately five to seven working days. Depending on the country, customs procedure, delivery service, distance and other circumstances, delivery can take from 14 to 30 days, and exceptionally longer. <\/p>\n\n<p class=\"wp-block-paragraph\">International delivery times are indicative and do not represent a guarantee of an exact delivery date, unless the customer is expressly confirmed as binding by a specific time period.<\/p>\n\n<h2 class=\"wp-block-heading\">14. Customs and import costs<\/h2>\n\n<p class=\"wp-block-paragraph\">When delivering to another country, the following may occur:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>customs;<\/li>\n\n\n\n<li>import tax or VAT;<\/li>\n\n\n\n<li>costs of customs representation;<\/li>\n\n\n\n<li>administrative fees of the delivery service;<\/li>\n\n\n\n<li>other costs prescribed in the host country.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">These costs are paid by the buyer, unless it is expressly stated before the purchase that they are included in the total price.<\/p>\n\n<p class=\"wp-block-paragraph\">The customer is responsible for checking whether the import of the product is allowed in the receiving country before ordering. The seller cannot guarantee that the customs or other competent authority of the receiving country will allow the importation of all products. <\/p>\n\n<p class=\"wp-block-paragraph\">If the buyer refuses to pay import duties, refuses to accept or does not collect the shipment within the specified time, the shipment may be returned to the sender.<\/p>\n\n<p class=\"wp-block-paragraph\">Upon receipt of the returned shipment, the buyer shall be refunded the amount due to him by law, with the possibility of deduction for the actual, justified and provable costs of the original shipment, return transport, customs procedure or other costs caused by unjustified refusal or non-receipt, to the extent that such deduction is allowed by applicable regulations.<\/p>\n\n<p class=\"wp-block-paragraph\">The above does not apply if the buyer legally withdrew from the contract, refused the shipment due to non-conformity or if the non-delivery was caused by the fault of the Seller.<\/p>\n\n<h2 class=\"wp-block-heading\">15. Shipment inspection<\/h2>\n\n<p class=\"wp-block-paragraph\">Upon receipt, the buyer should check whether the shipment has visible external damage.<\/p>\n\n<p class=\"wp-block-paragraph\">If the package is visibly damaged, opened or there is reasonable suspicion that its contents are damaged or incomplete, the buyer should request that the delivery person records the damage and inform the Seller without delay.<\/p>\n\n<p class=\"wp-block-paragraph\">Failure to report the damage to the delivery person does not immediately terminate the buyer&#8217;s legal rights if non-conformity for which the Seller is responsible is subsequently determined.<\/p>\n\n<h2 class=\"wp-block-heading\">16. Compliance of the product with the marked expiration date<\/h2>\n\n<p class=\"wp-block-paragraph\">The seller guarantees that the properly stored and used product will retain its declared properties until the &#8220;best before end&#8221; date, i.e. the second expiration date marked on its packaging.<\/p>\n\n<p class=\"wp-block-paragraph\">The period until which the product retains the declared properties is determined according to the date indicated on the specific packaging, and not according to the general legal period of liability for non-conformity.<\/p>\n\n<p class=\"wp-block-paragraph\">Products of the same type may have different remaining shelf life, depending on the batch and production date. The product delivered to the customer must be within the valid expiration date and safe for use in accordance with the declaration. <\/p>\n\n<p class=\"wp-block-paragraph\">The Seller&#8217;s legal liability for non-conformity refers to a defect that existed at the time of delivery or stems from a cause that existed before delivery. It does not mean that the Seller guarantees that the product will retain its properties after the &#8220;best before end&#8221; date, i.e. the second deadline marked on the package. <\/p>\n\n<h3 class=\"wp-block-heading\">16.1. Nutritional supplements, cosmetics and other goods with expiration dates<\/h3>\n\n<p class=\"wp-block-paragraph\">In the case of nutritional supplements, cosmetic products and other goods with a marked expiration date, conformity is assessed taking into account:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>the nature of the product;<\/li>\n\n\n\n<li>the &#8220;best before end&#8221; date, i.e. the second marked use-by date;<\/li>\n\n\n\n<li>composition and declaration;<\/li>\n\n\n\n<li>the condition of the original packaging and protective seal;<\/li>\n\n\n\n<li>prescribed storage conditions;<\/li>\n\n\n\n<li>user manual;<\/li>\n\n\n\n<li>the time elapsed since the product was opened.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">The seller is not responsible for changes in properties or damage to the product after delivery due to:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>expiration date marked on the package;<\/li>\n\n\n\n<li>improper storage;<\/li>\n\n\n\n<li>exposure to moisture, heat, frost or sunlight;<\/li>\n\n\n\n<li>use contrary to the declaration or instructions;<\/li>\n\n\n\n<li>damage or improper closing of the packaging by the customer;<\/li>\n\n\n\n<li>product contamination after opening;<\/li>\n\n\n\n<li>other circumstances arising after delivery for which the Seller is not responsible.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">These restrictions do not affect the customer&#8217;s rights if the product at the time of delivery was damaged, defective, mis-declared, expired, mis-delivered or otherwise non-compliant with the contract.<\/p>\n\n<p class=\"wp-block-paragraph\">A different individual reaction, the absence of the expected subjective result or dissatisfaction with the effect of the food supplement do not in themselves constitute non-conformity if the product corresponds to the declared composition, quality and purpose and if the information about it was correct.<\/p>\n\n<h2 class=\"wp-block-heading\">17. Complaints<\/h2>\n\n<p class=\"wp-block-paragraph\">The customer can declare a complaint:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>by email to <a href=\"mailto:info@visionstore.co.rs\">info@visionstore.co.rs;<\/a><\/li>\n\n\n\n<li>by phone at 011\/4070363;<\/li>\n\n\n\n<li>in writing to the address Vision Classic d.o.o., Kneginje Zorke 6\/1, 11000 Belgrade;<\/li>\n\n\n\n<li>directly in the business premises of the Seller.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">The buyer should specify:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>first and last name;<\/li>\n\n\n\n<li>contact details;<\/li>\n\n\n\n<li>product information;<\/li>\n\n\n\n<li>date of purchase;<\/li>\n\n\n\n<li>description of the problem;<\/li>\n\n\n\n<li>a request regarding the method of resolving the complaint;<\/li>\n\n\n\n<li>receipt or other proof of purchase, if available.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Having the original fiscal receipt is not the only way to prove the purchase. The customer can provide a copy of the invoice, order confirmation, proof of payment or other appropriate proof. <\/p>\n\n<p class=\"wp-block-paragraph\">The seller will confirm receipt of the complaint without delay and communicate the number under which the complaint was filed.<\/p>\n\n<p class=\"wp-block-paragraph\">The seller will respond to the complaint in writing or electronically no later than within eight days of receipt.<\/p>\n\n<p class=\"wp-block-paragraph\">The response will contain a decision on whether the complaint is accepted, an explanation if it is not accepted, a statement about the customer&#8217;s request and, when the complaint is accepted, a specific proposal and deadline for resolution.<\/p>\n\n<p class=\"wp-block-paragraph\">Accepted complaints are resolved within the legal term, which for products from the Seller&#8217;s offer, as a rule, cannot be longer than 15 days, unless it is extended for objective reasons with the consent of the consumer.<\/p>\n\n<p class=\"wp-block-paragraph\">If the product is substandard, the consumer has rights provided by law, including replacement, appropriate price reduction or termination of the contract, depending on the circumstances and legal requirements.<\/p>\n\n<p class=\"wp-block-paragraph\">In the case of products such as nutritional supplements and cosmetics, repair is generally not possible due to the nature of things, so the complaint is resolved by another appropriate legal method.<\/p>\n\n<p class=\"wp-block-paragraph\">The costs necessary to resolve a justified complaint due to non-conformity shall be borne by the Seller.<\/p>\n\n<h2 class=\"wp-block-heading\">18. The consumer&#8217;s right to withdraw from the contract<\/h2>\n\n<p class=\"wp-block-paragraph\">A consumer who concluded a contract at a distance has the right to withdraw from the contract within 14 days, without giving reasons.<\/p>\n\n<p class=\"wp-block-paragraph\">When purchasing goods, the deadline is calculated from the day when the goods arrive in the country of the consumer or a third party designated by the consumer, who is not the carrier.<\/p>\n\n<p class=\"wp-block-paragraph\">If several products are ordered in one order and are delivered separately, the deadline starts from the receipt of the last product.<\/p>\n\n<p class=\"wp-block-paragraph\">The consumer exercises the right to opt-out by submitting the prescribed form or another unambiguous statement of opt-out.<\/p>\n\n<p class=\"wp-block-paragraph\">The statement can be sent:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>by email to <a href=\"mailto:info@visionstore.co.rs\">info@visionstore.co.rs;<\/a><\/li>\n\n\n\n<li>by mail to the address Vision Classic d.o.o., Kneginje Zorke 6\/1, 11000 Belgrade.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">The statement is timely if it is sent before the expiration of the 14-day period.<\/p>\n\n<p class=\"wp-block-paragraph\">The withdrawal form is available on the Seller&#8217;s website and is delivered to the consumer on a permanent data carrier in accordance with the law.<\/p>\n\n<h2 class=\"wp-block-heading\">19. Return of goods after cancellation<\/h2>\n\n<p class=\"wp-block-paragraph\">The consumer is obliged to send the goods without undue delay, and no later than within 14 days of sending the cancellation statement.<\/p>\n\n<p class=\"wp-block-paragraph\">Before sending the goods, the consumer should contact the Seller to obtain the correct return address.<\/p>\n\n<p class=\"wp-block-paragraph\">The goods are returned to the address from which they were sent:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>goods sent from Serbia are returned to the address in Serbia confirmed by the Seller;<\/li>\n\n\n\n<li>goods sent from Bulgaria are returned to the appropriate address in Bulgaria, which the Seller will deliver to the buyer with confirmation of receipt of the cancellation statement and return instructions.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">The buyer should not send an international return shipment before receiving the correct return address and instructions.<\/p>\n\n<p class=\"wp-block-paragraph\">The direct costs of returning the goods due to cancellation are borne by the consumer, unless the Seller has accepted to bear them or the consumer has not been duly informed of this obligation.<\/p>\n\n<p class=\"wp-block-paragraph\">The consumer is only responsible for the diminished value of the goods that occurs as a result of handling the goods in a way that goes beyond what is necessary to determine its nature, characteristics and functionality.<\/p>\n\n<p class=\"wp-block-paragraph\">The original packaging and invoice are not in themselves absolute conditions for exercising the right of withdrawal. However, the condition of the packaging, seal and product may be significant in assessing whether there is impairment or a legal exception to the right of withdrawal. <\/p>\n\n<h2 class=\"wp-block-heading\">20. Refunds after cancellation<\/h2>\n\n<p class=\"wp-block-paragraph\">In case of legal withdrawal, the Seller returns to the consumer the payments received, including the cost of the cheapest standard delivery offered.<\/p>\n\n<p class=\"wp-block-paragraph\">If the consumer has chosen a more expensive delivery method than the cheapest standard option, the Seller is not obliged to refund the difference in cost.<\/p>\n\n<p class=\"wp-block-paragraph\">Refunds are made without undue delay, and no later than within 14 days of receiving the cancellation statement.<\/p>\n\n<p class=\"wp-block-paragraph\">The seller may delay the return until it receives the returned goods or proof that the consumer sent the goods, whichever comes first.<\/p>\n\n<p class=\"wp-block-paragraph\">The refund is made using the same means of payment that the consumer used, unless he has expressly accepted another method that does not create additional costs for him.<\/p>\n\n<h2 class=\"wp-block-heading\">21. Exceptions to the right of withdrawal<\/h2>\n\n<p class=\"wp-block-paragraph\">The consumer does not have the right to withdraw in cases provided for by law, including:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>goods that are subject to rapid quality deterioration or have a short shelf life;<\/li>\n\n\n\n<li>sealed goods that cannot be returned for health protection or hygiene reasons, if they have been unsealed after delivery;<\/li>\n\n\n\n<li>goods made according to the customer&#8217;s special requirements or clearly personalized;<\/li>\n\n\n\n<li>other cases determined by law.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">In the case of nutritional supplements and cosmetic products, the right of withdrawal may be excluded if the customer has opened the protective seal or sealed packaging after delivery, and the product is not suitable for re-marketing due to health protection or hygiene reasons.<\/p>\n\n<p class=\"wp-block-paragraph\">The mere fact that the product is a dietary supplement or cosmetic does not automatically mean that the right of withdrawal is excluded if the product remains properly sealed and there is no other legal exception.<\/p>\n\n<p class=\"wp-block-paragraph\">The exception to the right of withdrawal does not exclude the right of the customer to declare a complaint if the product is inappropriate, damaged or defective.<\/p>\n\n<h2 class=\"wp-block-heading\">22. Replacement of correct product<\/h2>\n\n<p class=\"wp-block-paragraph\">The exchange of a correct product for another product is not a legal right separate from the right of withdrawal, unless the Seller has expressly made such exchange possible in a specific offer.<\/p>\n\n<p class=\"wp-block-paragraph\">If the exchange is approved, the customer may be required to pay the difference in price and shipping costs, which will be notified prior to the exchange.<\/p>\n\n<p class=\"wp-block-paragraph\">This provision does not affect the customer&#8217;s rights in case of non-conforming or wrongly delivered goods.<\/p>\n\n<h2 class=\"wp-block-heading\">23. Out-of-court settlement of consumer disputes<\/h2>\n\n<p class=\"wp-block-paragraph\">A consumer who is not satisfied with the response to a complaint can try to resolve the dispute out of court.<\/p>\n\n<p class=\"wp-block-paragraph\">In accordance with the law, the seller is obliged to participate in the out-of-court settlement of consumer disputes before the competent body.<\/p>\n\n<p class=\"wp-block-paragraph\">Information on bodies and platforms for out-of-court settlement of consumer disputes is available on the website of the Ministry responsible for consumer protection of the Republic of Serbia.<\/p>\n\n<p class=\"wp-block-paragraph\">Initiating or participating in out-of-court proceedings does not deprive the consumer of the right to judicial protection.<\/p>\n\n<h2 class=\"wp-block-heading\">24. Protection of personal data<\/h2>\n\n<p class=\"wp-block-paragraph\">The seller processes personal data for the purpose of:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>order processing and realization;<\/li>\n\n\n\n<li>billing;<\/li>\n\n\n\n<li>delivery;<\/li>\n\n\n\n<li>customer communications;<\/li>\n\n\n\n<li>keeping legal records;<\/li>\n\n\n\n<li>settlement of complaints and refunds;<\/li>\n\n\n\n<li>prevention of abuses;<\/li>\n\n\n\n<li>fulfilling legal obligations.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Data necessary for delivery may be provided to a postal or courier operator, a payment service provider, a bank, a customs representative and another person when it is necessary for the execution of a contract or the fulfillment of a legal obligation.<\/p>\n\n<p class=\"wp-block-paragraph\">Marketing messages are sent only if there is an appropriate legal basis for this, including the user&#8217;s consent when it is required. Consent to marketing is not a condition of purchase and can be withdrawn at any time. <\/p>\n\n<p class=\"wp-block-paragraph\">Detailed information on data processing, personal rights and cookies are regulated by the Privacy Policy and Cookie Policy, which are available on the website.<\/p>\n\n<h2 class=\"wp-block-heading\">25. Electronic communication<\/h2>\n\n<p class=\"wp-block-paragraph\">The Buyer accepts that the Seller electronically sends him the messages necessary for the execution of the contract, including order confirmation, invoice, payment information, status and delivery notifications, cancellation form and complaint communication.<\/p>\n\n<p class=\"wp-block-paragraph\">These messages are not marketing messages and are required to process the order.<\/p>\n\n<p class=\"wp-block-paragraph\">Advertising and promotional notices are edited separately and sent in accordance with regulations on data protection, electronic commerce and advertising.<\/p>\n\n<h2 class=\"wp-block-heading\">26. Responsibility for the operation of the website<\/h2>\n\n<p class=\"wp-block-paragraph\">The seller strives to ensure that the website and the data on it are accurate, accessible and secure.<\/p>\n\n<p class=\"wp-block-paragraph\">Temporary interruptions are possible due to maintenance, technical problems, communication network interruptions or circumstances beyond the Seller&#8217;s reasonable control.<\/p>\n\n<p class=\"wp-block-paragraph\">The seller will not be liable for damage caused solely by circumstances that he could not foresee, avoid or eliminate, but this provision does not exclude liability that cannot be excluded or limited by law.<\/p>\n\n<p class=\"wp-block-paragraph\">Links to websites of third parties are published for the information of users. The seller is not responsible for the content, security or privacy policy of those pages, except when it is legally responsible for the choice or conduct of a third party. <\/p>\n\n<h2 class=\"wp-block-heading\">27. Force majeure<\/h2>\n\n<p class=\"wp-block-paragraph\">The seller is not responsible for the delay or failure to perform an obligation caused by an event that he could not reasonably foresee, prevent or eliminate, such as natural disasters, war, import or export bans, epidemics, traffic stoppages, strikes, interruptions of work of customs authorities or other cases of force majeure.<\/p>\n\n<p class=\"wp-block-paragraph\">The seller will inform the buyer of such circumstances and take reasonable measures to minimize the consequences.<\/p>\n\n<p class=\"wp-block-paragraph\">If the performance of the contract becomes impossible or the delay becomes meaningless for the consumer, the consumer retains the rights that belong to him by law.<\/p>\n\n<h2 class=\"wp-block-heading\">28. Governing Law and Dispute Resolution<\/h2>\n\n<p class=\"wp-block-paragraph\">The law of the Republic of Serbia applies to these conditions and contracts concluded through the online store, unless mandatory regulations that protect the consumer require the application of more favorable rules of the country of his residence.<\/p>\n\n<p class=\"wp-block-paragraph\">The parties will try to resolve the possible dispute by agreement or in the procedure of out-of-court resolution of the consumer dispute.<\/p>\n\n<p class=\"wp-block-paragraph\">If the dispute is not resolved amicably, the competent court is the competent court determined according to the applicable regulations.<\/p>\n\n<p class=\"wp-block-paragraph\">These conditions do not contract the exclusive jurisdiction of the court in Belgrade if such a provision would limit the consumer&#8217;s legal right.<\/p>\n\n<h2 class=\"wp-block-heading\">29. Changes to the terms and conditions<\/h2>\n\n<p class=\"wp-block-paragraph\">The seller may change these conditions in order to comply with regulations, changes in the way of doing business or improvement of services.<\/p>\n\n<p class=\"wp-block-paragraph\">The modified conditions are published on the website with the date of the last update.<\/p>\n\n<p class=\"wp-block-paragraph\">The order is subject to the conditions that were valid at the time it was sent, and subsequent changes cannot retroactively reduce the customer&#8217;s rights.<\/p>\n\n<h2 class=\"wp-block-heading\">30. Contact<\/h2>\n\n<p class=\"wp-block-paragraph\">For questions related to orders, delivery, complaints, withdrawal and use of the website, the buyer can contact the Seller:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Vision Classic d.o.o.<\/strong><br\/>Kneginje Zorke 6\/1<br\/>11000 Belgrade<br\/>Republic of Serbia<\/p>\n\n<p class=\"wp-block-paragraph\">Phone: +381 11\/4070363<br\/>Email address: <a href=\"mailto:info@visionstore.co.rs\">info@visionstore.co.rs<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Date last updated: August 27, 2026 These Terms of Use and Sale govern the use of the website www.visionstore.co.rs, ordering, payment, delivery, complaints, the right to withdraw from the contract and other issues related to the purchase of products from Vision Classic d.o.o. By making a purchase through the online store, the customer confirms that [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-30493","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"mailpoet_newsletter_max":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/visionstore.co.rs\/en\/author\/admin\/"},"uagb_comment_info":0,"uagb_excerpt":"Date last updated: August 27, 2026 These Terms of Use and Sale govern the use of the website www.visionstore.co.rs, ordering, payment, delivery, complaints, the right to withdraw from the contract and other issues related to the purchase of products from Vision Classic d.o.o. By making a purchase through the online store, the customer confirms that&hellip;","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/PbyPeP-7VP","_links":{"self":[{"href":"https:\/\/visionstore.co.rs\/en\/wp-json\/wp\/v2\/pages\/30493","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/visionstore.co.rs\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/visionstore.co.rs\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/visionstore.co.rs\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/visionstore.co.rs\/en\/wp-json\/wp\/v2\/comments?post=30493"}],"version-history":[{"count":1,"href":"https:\/\/visionstore.co.rs\/en\/wp-json\/wp\/v2\/pages\/30493\/revisions"}],"predecessor-version":[{"id":30494,"href":"https:\/\/visionstore.co.rs\/en\/wp-json\/wp\/v2\/pages\/30493\/revisions\/30494"}],"wp:attachment":[{"href":"https:\/\/visionstore.co.rs\/en\/wp-json\/wp\/v2\/media?parent=30493"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}